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    • Home
    • About Us
    • Services
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    • Contact Us
    • Free Information
  • Home
  • About Us
  • Services
  • Testimonials & Reviews
  • Contact Us
  • Free Information

Complaints Policy

  

Complaints

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Where we cannot resolve any complaints using our own complaints procedure then you can go to:

NAPIT OR TRUSTMARK


In the event of a complaint:

  • on the first instance contact rbc electricians
  • if a complaint cannot be resolved and communications break down then contact: 

NAPIT 

Call 0345 543 0330

https://www.napit.org.uk/home-owner/complaints-about-scheme-members.aspx#making-a-complaint

rbc electricians NAPIT Registration number: 23046

TRUSTMARK

https://www.trustmark.org.uk/consumers/if-things-go-wrong 

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